IRS - Website Abstract

The IRS website is an internal website used by 120,000 users nationwide. It is an internal site only accessible within the IRS intranet. The Integration, Development, Engineering, and Support Services (IDEA) Lab website has 3 areas: Software Ordering, Software Change Request, and Issue & Tracking. The Software Ordering portion of the website is used to make available and distribute software products that have passed integration testing, and have been approved for enterprise-wide deployment. The Software Change Request portion of the website manages and provides the status of all software change requests related to the PC Desktop environment. The Issue & Tracking portion of the website is used to manage and track problems and errors related to the PC Desktop environment.

IRS Website Highlights:

• Provides instant status and information, improves communication, reduces human error and improves the accuracy of orders, status and existing inventory.
• Replaces manual, email-based process with automated Software Order and Tracking system.
• Automates manual process of tracking and resolving configuration errors and product enhancements through a Change Request System.
• Replaces spreadsheets with an automated Inventory System featuring a common tracking and identification process.